Feeling Like a Proud Dad…

As I checked in on Foursquare at Washington Dulles Airport this morning on my way to Chicago, I couldn’t help but notice the following display at one of the idle United gates:

In light of the article I wrote in this space and on SimpliFlying a few months ago, I must say I was quite proud. Since I wrote that first article, UA has merged their Twitter presence with Continental (and are actually still tweeting from both), but it’s nice to see them complete the message by including the Twitter handle this time. Glad somebody’s paying attention…and well done, United!

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Customer Engagement Strategy for the Airline Industry