About AIRticulate


AIRticulate is a U.S.-based consultancy that works in social engagement, service design and customer experience with a focus on the travel industry. Since 2011, we have worked with clients and been featured at conferences spanning six continents.

50th ICCA Congress 2011 (22-26 October 2011) Leipzig, Germany

AIRticulate was founded by Steven Klimek, an airline strategist, entrepreneur, blogger, culture explorer, designer and photographer hailing from Virginia, USA but based globally. With a professional focus primarily on the airline industry, Steven has held positions in business development, strategic analysis, e-commerce, marketing and global sales with Singapore Airlines, Qatar Airways, and ATPCO, an airfare distribution organization. He holds a Masters degree in International Management from the University of California, San Diego, and a Bachelors in Journalism from the University of North Carolina at Chapel Hill. His guilty pleasure? Sitting as close to the end of a runway as possible and plane spotting, preferably at major airports that handle 747s and 380s. Since 2002, he has flown more than 1,500,000 miles, on over 60 carriers, and touched down at more than 130 airports. And yes, he keeps an Excel spreadsheet updated and saves boarding cards as proof.

Follow him on Twitter: @AIRticulate



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Customer Engagement Strategy for the Airline Industry