Archive for #AVGeeks

Alaska Airlines Debuts New Terminal 6 at LAX

Alaska Airlines debuted its “Terminal of the Future” this week in Los Angeles International Airport’s Terminal 6 (read more about it from our friends at Future Travel Experience here). I have been critical in this space before about airlines introducing new technology without thinking the entire process through, often due to a lack of trust […]

Airport Common Sense

Daily dose of humor for today. When I arrived at Bob Hope Airport (BUR) in Burbank, California (greater Los Angeles) the other day, I was amused by this sign, prominently displayed at the front entrance. ¬†What does this say about LA?? No bombs, okay. No guns, okay. Although they are both kind of common sense, […]

Hey #AVGeeks: United Airlines Boeing 747 Taking Off Over Your Head!

This post has nothing to do with customer engagement, social media or any kind of airline business. No, this post, my inaugural of 2012, goes out strictly to my #AVGeeks. Taken from a long-term parking lot at SFO, this United 747 is bound for Beijing!

Flight Simulation Display at KIX Airport!

Another post for my #AVGeeks. I’m in Osaka for a few days, and when I landed at Kansai International Airport, I couldn’t help but notice this display in the international arrivals area. It’s basically a visual simulation of the flights that are on approach to KIX at any given time, which displays the origin and […]

Key Takeaways After 4 Days of the Dubai Air Show…

We’re one day away from the conclusion of the 2011 Dubai Air Show, and I’ve managed to come up with a few conclusions, for those of you who couldn’t make it (or for those who could, but were too distracted with jet noises to think straight). 1) The airline industry, despite all of the doom […]

Customer Engagement Strategy for the Airline Industry