Archive for Customer Relationship Management

“Chicken or Beef”: Is That the Best You Can Do?!?

I swear, if somebody says the phrase “chicken or beef” to me one more time, I’m going to punch them in the nose. If I’m a homeless man, maybe I can’t have such an attitude.  But I’m not.  I’m a customer, and I paid good money for my 12-hour flight from Tokyo to Washington. And […]

Customer Engagement Strategy for the Airline Industry