AIRticulate

Experiential Search, Speed and Mobile Integration Highlight Key Themes from Amadeus Airline e-Commerce Conference

With his large responsibility as VP of Product Development for Sales and e-Commerce Platforms for Amadeus, Denis Lacroix doesn’t often know when he’ll get to go on holiday. What he does know, however, is that he wants to see Lady Gaga. And thanks to that, passengers around the world are now able to search for […]

Interviews Posted

Hi guys. I don’t have time at the moment to put a separate post for each, but I’ve gotten some great interviews so far at the Amadeus Airline e-Commerce Conference in Cannes, France this week.  You can check them out at http://www.youtube.com/airticulate, although I will follow up with some posts on them later. Jerome Letissier, Amadeus: […]

If You Want to Engage Your Customers, Recognize Them First!

Airline best practices in e-commerce are rapidly evolving as airlines continue to devise methods to pull more business into their direct channels. The more airlines can get around ravenous middlemen in the sales process, the more of the sales price of any ticket sold they get to keep. But while the effort is increasing, the […]

Customer Engagement Strategy for the Airline Industry

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