AIRticulate

Humanization is the Name of the Game for Tweeting Customer Service

Much to the chagrin of many European travelers, there is only one Lidia Stefanowska. But thanks to Twitter, easyJet’s Customer Experience Manager is seen regularly in all 118 easyJet destinations. As the leader of @easyJetCare, Lidia’s team handles customer questions and problems in real-time, and has earned high praise due to its ability to humanize […]

Customer Engagement Strategy for the Airline Industry

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