Key Takeaways After 4 Days of the Dubai Air Show…

We’re one day away from the conclusion of the 2011 Dubai Air Show, and I’ve managed to come up with a few conclusions, for those of you who couldn’t make it (or for those who could, but were too distracted with jet noises to think straight). 1) The airline industry, despite all of the doom […]

If You Want to Engage Your Customers, Recognize Them First!

Airline best practices in e-commerce are rapidly evolving as airlines continue to devise methods to pull more business into their direct channels. The more airlines can get around ravenous middlemen in the sales process, the more of the sales price of any ticket sold they get to keep. But while the effort is increasing, the […]

Customer Engagement Strategy for the Airline Industry