AIRticulate

Video Posted: Airline Business NCM London

It took a few days, but we’ve finally managed to upload the video of Steven Klimek’s presentation from Airline Business’ New Commercial Models, Retailing and Merchandising conference in London (delay courtesy of poor hotel wifi connections). The presentation below is entitled “Social Distribution 2.0(12)” (get it?), and the screen presentation can be found in its […]

Airbus Air Transport Seminar China: Presentation in Granada, Spain; 20 October 2011

I’ve posted my presentation from Airbus’ Air Transport Seminar for Chinese carriers, which took place today at the M.A. Nazaries Hotel in Granada, Spain. This is a general overview of the state of social media in the airline industry, focusing on how social media has changed the traveler lifecycle and how airlines can better engage […]

Airbus Air Transport Seminar Latin America: Presentation in Miami, 04 October 2011

I’ve posted my presentation from Airbus’ Air Transport Seminar for Latin American carriers, which took place today at the Sonesta Bayfront Hotel in Coconut Grove, Florida, USA. This is a general overview of the state of social media in the airline industry, focusing on how social media has changed the traveler lifecycle and how airlines […]

Presentation from Aviation Outlook Africa summit in Johannesburg; 13 July 2011

I delivered a keynote presentation today at the Aviation Outlook Africa conference at Sandton Convention Centre in Johannesburg, South Africa today. My presentation, “Two Paradigm Shifts in Travel and Three Ways to Drive Customer Engagement,” looks into how social media is changing the travel industry and what airlines and airports can do to leverage social […]

Customer Engagement Strategy for the Airline Industry

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