Key Takeaways After 4 Days of the Dubai Air Show…

We’re one day away from the conclusion of the 2011 Dubai Air Show, and I’ve managed to come up with a few conclusions, for those of you who couldn’t make it (or for those who could, but were too distracted with jet noises to think straight). 1) The airline industry, despite all of the doom […]

Qatar Airways Employing Stay-At-Home Moms?!? I Think Not!

A couple of months ago I posted an article here and on SimpliFlying about how United Airlines made a major gaffe in distributing napkins to 400,000 passengers a day that invited them to follow UA on Twitter without specifying the exact handle to search for. When I got home and tried to oblige the napkin, […]

Customer Engagement Strategy for the Airline Industry