AIRticulate.

Improving the Passenger Experience 101: Efficient Use of Overhead Bins!

I’ve noticed quite a trend lately among US carriers.  In the great race for efficiency and on-time departures, they have started to–by default–claim that all overhead bin space is full about halfway through boarding, requiring all of the rest of the passengers to check their bags at the gate. Strangely enough, about half the time […]

Customer Engagement Strategy for the Airline Industry