AIRticulate.

Etihad Guest Introduces “Gold Elite” Tier, but What’s Next?

So, I got a sweet little “Dear Steven” message in my email today, to announce Etihad’s new “Gold Elite” frequent flyer program tier. This gives Etihad Guests members who earn 125,000 miles a year, or fly 60 segments, some additional benefits, most of which you can probably guess (better seats, lounge access, yada, yada, yada). […]

Customer Engagement Strategy for the Airline Industry