Improving the Passenger Experience 101: Efficient Use of Overhead Bins!
I’ve noticed quite a trend lately among US carriers. In the great race for efficiency and on-time departures, they have started to–by default–claim that all overhead bin space is full about halfway through boarding, requiring all of the rest of the passengers to check their bags at the gate. Strangely enough, about half the time […]
“Chicken or Beef”: Is That the Best You Can Do?!?
I swear, if somebody says the phrase “chicken or beef” to me one more time, I’m going to punch them in the nose. If I’m a homeless man, maybe I can’t have such an attitude. But I’m not. I’m a customer, and I paid good money for my 12-hour flight from Tokyo to Washington. And […]
