How Mango Airlines has Succeeded in Customer Engagement (CEO Interview)

Everyone reading this blog, I’m safely assuming, books most of your airline tickets online. Without question, it is the easiest and most cost-effective way (for all parties involved) to make a booking. So it makes sense that a startup airline would focus its distribution strategy around direct online sales. However, imagine if you were tasked […]
Presentation from Aviation Outlook Africa summit in Johannesburg; 13 July 2011

I delivered a keynote presentation today at the Aviation Outlook Africa conference at Sandton Convention Centre in Johannesburg, South Africa today. My presentation, “Two Paradigm Shifts in Travel and Three Ways to Drive Customer Engagement,” looks into how social media is changing the travel industry and what airlines and airports can do to leverage social […]